Resident Opportunity and Self-Sufficiency (ROSS) Service Coordinator

Job Title: Resident Opportunity and Self-Sufficiency (ROSS) Service Coordinator
Location: Thomaston Housing Authority, Thomaston, GA
Reports To: Executive Director or Resident Services Manager
Employment Type: Full-Time, Grant-Funded
Position Summary
The ROSS Service Coordinator is responsible for implementing and managing the HUD-funded Resident Opportunity and Self-Sufficiency (ROSS) program. This role supports public housing residents in achieving economic independence and self-sufficiency by connecting them with community resources, supportive services, and educational and employment opportunities.
Key Responsibilities

• Develop and implement individualized case management plans for residents.
• Conduct intake assessments to identify residents’ needs in areas such as employment, education, health, and financial literacy.
• Coordinate with local service providers to deliver supportive services including job training, childcare, transportation, and wellness programs.
• Organize and facilitate workshops, training sessions, and community events aligned with the ROSS program’s five pillars:
  • Economic Empowerment
  • Educational Advancement
  • Health and Wellness
  • Aging in Place
  • Character and Youth Leadership Development
• Maintain accurate and confidential case files and data in compliance with HUD reporting requirements.
• Serve as a liaison between residents, the Thomaston Housing Authority, and external agencies.
• Monitor and evaluate program outcomes and prepare reports for HUD and internal stakeholders.
• Promote resident engagement and participation in self-sufficiency initiatives.

• Bachelor’s degree in Social Work, Human Services, Sociology, or a related field (or equivalent combination of education and experience).
• Minimum of 2–3 years of experience in case management, social services, or public housing programs.
• Knowledge of HUD programs, especially ROSS, is strongly preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently and collaboratively with diverse populations.
• Proficiency in Microsoft Office and case management software.
• Valid driver’s license and reliable transportation.

• Office-based with frequent travel to housing sites and community partner locations.
• Occasional evening or weekend hours for resident events or meetings.
• Must pass a background check and drug screening.

• Competitive salary based on experience and qualifications.
• Benefits may include health insurance, retirement plan, paid time off, and professional development opportunities.