GRIFFIN CAMPUS
MINIMUM QUALIFICATIONS: Associate’s degree and three years’ work-related experience. Note: Experience may substitute for the degree on a year-for-year basis.
PREFERRED QUALIFICATIONS: Bachelor’s degree in a technical field such as computer science or computer information systems. Experience supporting Audio Visual (AV) and Instructional Technology is also desired.
RESPONSIBILITIES: The Technology Support Specialist is responsible for performing technical support services associated with assisting faculty and staff computer users and ensures that all unified communication components are identified, investigated, purchased, inventoried and maintained. The position of an IT Technology Support Specialist includes working with the end-user, infrastructure support and computer maintenance. An IT Technology Support Specialist answers to the Help Desk Coordinator of IT. Other duties as assigned.
COMPETENCIES:
- Diagnose software and hardware problems
- Train staff and faculty in IT
- Be ready to assist faculty and staff with IT related problems when called upon
- Track, prioritize and document requests using an IT support request system
- Install and configure new computers and other IT equipment
- Repair and upgrade different types of computers (software and hardware)
- Identify problems and repair printers, copiers, and scanners
- Keep track of IT supplies and equipment e.g. cables and adapters
- Support AV and instructional technology equipment.
- Install cables in the organization
- Research and learn about new software in the market that relates to the organization’s functions
- Document systems
- Ability to troubleshoot multifaceted problems in a systematic manner
- Good communication skills
- Leadership qualities
- Disciplined
- Decision making skills
- Ability to work independently
SALARY/BENEFITS: Salary commensurate with education and work experience. Benefits include paid state holidays, paid annual and sick leave, and the State of Georgia Flexible Benefits Program.
SPECIAL NOTES:
It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.
Federal Law requires ID and eligibility verification prior to employment.
All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.
Applicants who need special assistance may request assistance by phoning (770)229-3454.
Position contingent upon receiving sufficient funding.
Applicants scheduled for interviews will be notified of the status of the position.
Only those who are scheduled for an interview will be notified of the status of the position.
Candidates must successfully complete a criminal background investigation and motor vehicle screening.
Must be able to travel to other campus locations where needed.
